What is the return policy?

Our return policy is designed to ensure your complete satisfaction with your purchase from Heelandsoleshoes.com. If for any reason you are not satisfied with your shoes, we offer a hassle-free return process. You must initiate the return within 30 days of receiving your order. The shoes must be in their original condition, unworn and with all tags and packaging intact. Simply go to our website and follow the step-by-step instructions to generate a return label. We offer free return shipping in the United States. Once we receive the returned item, a refund will be issued to your original form of payment within 5-7 business days. Please note that refunds exclude the original shipping costs. For any further questions or assistance, feel free to contact our friendly customer service team.