Can I get a refund if I cancel an appointment?

Yes, you can receive a refund if you cancel an appointment with Health Valley. We understand that unexpected circumstances may arise, causing the need to reschedule or cancel your appointment. To ensure a hassle-free process, we kindly request that you notify us at least 24 hours in advance of your scheduled appointment. This will allow us to accommodate other patients in need of medical attention. If you meet this requirement, you will be eligible for a full refund of any payment made for that appointment. Please contact our customer service team via phone or email to initiate the refund process. We strive to provide exceptional service and flexibility to meet our patients' needs while maintaining a fair refund policy.