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What is Havertys' return policy?

Asked 2 years ago
Havertys Furniture has a return policy designed to provide customers with options for returning or exchanging their purchases, ensuring satisfaction with their selections. Typically, furniture items can be returned within thirty days of delivery or purchase. However, it is essential to note that items must be in new and unused condition to qualify for a return. Customers should also retain their original sales receipt, as it is necessary for processing the return. Certain items may be subject to specific exceptions, particularly custom or special order items, which are generally not returnable. Items that have been assembled or show signs of use may also be ineligible for return. Once an item is confirmed for return, Havertys may provide options for either an exchange or a store credit, depending on the situation and the original purchase. Customers can find detailed information about the return process, including instructions for initiating a return, on Havertys' official website. This resource includes up-to-date information on any changes to policies, as well as any additional terms or conditions that may apply to various products. It is always advisable for customers to carefully review Havertys' current return policy directly on their website to ensure they have the most accurate and relevant information, especially considering that policies can sometimes change.
Answered Sep 6th 2025

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