Can I cancel or modify an order?

Yes, customers have the flexibility to cancel or modify an order with Hammacher Schlemmer. However, any changes or cancellations should be made as soon as possible. To cancel an order, reach out to our customer service team via phone or email, providing the order number and details. In case the order has already been dispatched, it cannot be canceled but can be returned once received. For modifying an order, it is suggested to contact customer service promptly to discuss the desired changes. While we strive to accommodate your requests, order modifications may be subject to availability and additional charges. Keep in mind that personalized items or those shipped directly from the manufacturer might not be eligible for cancellation or modification.