What if I receive a defective or damaged item?
Asked a year ago
If you receive a defective or damaged item from Haband, we apologize for any inconvenience caused and are committed to resolving the issue promptly. To address this, please contact our customer service within 30 days of receiving the product. Our dedicated team will assist you in arranging a return or exchange for the item, free of charge. Whether the item arrived broken, faulty, or with missing parts, we will work diligently to ensure your satisfaction. To expedite the process, please provide us with your order number and a description or photos of the damage. At Haband, we prioritize customer satisfaction and aim to rectify any issues with defective or damaged items as soon as possible.
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