Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for

Contacting customer support

Below you can compare and contrast the 2 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Phone, Chat.

Phone number / contactWaitVotes
Customer Service
2 mins69
Live Chat at
Customer Service
2 mins69 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Are there any discounts or promotions available on
Yes, offers various discounts and promotions to enhance customer savings. We regularly run special promotions and sales events, allowing customers to enjoy discounted prices on various eco-friendly products. In addition, we have a newsletter that customers can subscribe to, receiving exclusive discount codes, early access to sales, and updates on new promotions. also offers a loyalty program, where customers can accumulate points with each purchase to redeem for future discounts. We believe in providing opportunities for customers to save while making sustainable choices for a greener lifestyle. Stay updated with our website and newsletter to take advantage of the ongoing discounts and promotions on
Can I track the status of my order?
Yes, you can easily track the status of your order on Once your order is processed and shipped, you will receive a confirmation email containing a tracking number. Simply click on the tracking number link provided in the email, or visit the "Order Status" section on our website and enter your order details to track your package. This tracking feature allows you to monitor the progress of your delivery and provides real-time updates on its whereabouts. It enables you to estimate the date and time of delivery, ensuring that you are aware of the status of your order every step of the way. At, we strive to provide a seamless and transparent shopping experience, and tracking your order is part of our commitment to customer satisfaction.
How long does it take to receive my order?
At, we strive to deliver your order as quickly as possible. The estimated delivery time may vary depending on several factors. For standard shipping within the United States, you can expect to receive your order within 5-7 business days. However, please note that this does not include order processing time, which typically takes 1-2 business days. If you opt for expedited shipping, you can expect to receive your order within 2-3 business days. International orders may take longer to arrive due to customs clearance processes and distance considerations. Rest assured, we work diligently to ensure timely deliveries and will provide you with a tracking number to monitor the progress of your shipment. Please be aware that unforeseen circumstances such as natural disasters or shipping carrier delays may occasionally impact delivery times.
What is the return policy?
At, we understand that sometimes things may not work out as expected, which is why we offer a hassle-free return policy. If you are not completely satisfied with your purchase from, you can return it within 30 days of delivery. We accept returns for any reason, whether the item is defective, doesn't fit properly, or simply isn't what you expected. To initiate a return, you can contact our customer service team, and they will guide you through the process. Please note that the item must be unused and in its original packaging for a full refund. Shipping charges may apply, and certain items such as personalized or customized products may not be eligible for return. We strive to ensure your complete satisfaction with every purchase at
What type of products does sell?
At, we pride ourselves on offering a wide range of eco-friendly and sustainable products. Our online store features an extensive selection of merchandise that aims to promote a greener lifestyle. You can find a diverse array of categories, including home essentials, personal care items, outdoor gear, and more. Our product range includes organic and fair-trade clothing, recycled and upcycled accessories, non-toxic cleaning supplies, energy-efficient appliances, and eco-friendly furniture. We also offer a variety of reusable products such as water bottles, shopping bags, and kitchenware. Furthermore, you can explore our collection of environmentally friendly toys, books, and educational materials for children. At, we strive to make it easier for individuals to make sustainable choices in their everyday lives.
Can I return or exchange products that I purchased from
Yes, you can return or exchange products that you have purchased from We understand that sometimes products may not meet your expectations, and we want you to be completely satisfied with your purchase. Our return policy allows for returns within 30 days of purchase, provided the product is in its original condition and packaging. To initiate a return or exchange, please contact our customer service team, who will guide you through the process. Please note that certain items, such as personalized or perishable products, may not be eligible for return. Additionally, shipping and handling fees are non-refundable. We strive to make the return process as hassle-free as possible, ensuring your utmost satisfaction with your shopping experience at
Do I need to pay for shipping?
No, you do not need to pay for shipping on We offer free shipping on all orders within the United States. Whether you purchase a single item or multiple items, the shipping cost is completely covered by us. Our goal is to provide you with a hassle-free shopping experience, so you can enjoy our eco-friendly products without any additional charges. Please note that international shipping may incur additional fees, and these costs will be calculated at checkout based on the destination. However, for domestic orders, you can shop with confidence knowing that shipping is on us.
There's more!
Click below to show 3 more questions, answers, and complete guides to common customer support problem.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has 1 chat option has no customer email has no help forum has no twitter handle has no facebook page
Contact information overview

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