What if I receive a damaged or defective puzzle?

If you receive a damaged or defective puzzle from Greatpuzzleshop.com, we apologize for the inconvenience and are here to assist you. Simply contact our customer support team within 7 days of receiving the puzzle and provide relevant details, such as your order number and a description or photograph of the damage/defect. Our dedicated team will promptly review your case and find a suitable resolution for you. Depending on the situation, we may offer a replacement puzzle, a refund, or store credit. We pride ourselves on delivering high-quality products, and if we fall short, we will make it right. Your satisfaction is our top priority, and we appreciate your understanding and cooperation in resolving any issues that may arise.