What is the process for handling a damaged card?

In the event of receiving a damaged card from GraduationCardsShop.com, customers typically have a straightforward process to address the issue. First, it is advisable to examine the card closely upon receipt to determine the extent of the damage. GraduationCardsShop.com usually recommends documenting the damage by taking photographs, as this can be beneficial in the resolution process. Customers are generally encouraged to review the return or refund policy outlined on the website, as it provides specific guidance on how to proceed in such situations. Once customers have assessed and documented the damage, they may need to follow outlined steps which often involve submitting an inquiry or claim through the website, detailing the issue and providing the necessary photographs. This helps in facilitating a swift resolution. Although direct contact with customer service is generally advised for personalized assistance, it is important to consult the current web page for specific instructions or contact information. This ensures that customers receive the most accurate and timely support regarding their concerns.