Go Smart Mobile Customer Service

Ways to contact Go Smart Mobile and solve common issues

Use Go Smart Mobile's Phone Number

Go Smart Mobile's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Go Smart Mobile

Contacting Go Smart Mobile customer support

Below you can compare and contrast the 4 ways to contact Go Smart Mobile by looking at which ones are the fastest and which ones other customers recommend the most for solving Go Smart Mobile customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Go Smart Mobile across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
15 mins35
3 mins29
Claims Department
60 mins22
Online Help at support.gosmartmobile.com
Customer Service
< 10 hrs11

Go Smart Mobile: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Go Smart Mobile.
What are the available Go Smart Mobile plans?
Go Smart Mobile offers a range of affordable and flexible prepaid plans to suit various needs. Customers can choose from three primary plans. The first is the Unlimited Talk and Text plan, which provides unlimited nationwide calling and texting for a fixed monthly fee. The second plan is the Unlimited Talk, Text, and Data plan, offering unlimited calling, texting, and a designated amount of high-speed data before throttling. Lastly, the Unlimited Everything plan provides unlimited nationwide calling, texting, and high-speed data without any limit. In addition to these primary plans, Go Smart Mobile also offers various add-on features such as international calling, additional high-speed data, and mobile hotspot usage. With these versatile plan options, customers can select a plan that best fits their usage requirements and budget.
What payment methods are accepted by Go Smart Mobile?
Go Smart Mobile accepts various payment methods for its services. Customers can choose to make payments using credit or debit cards, including Visa, MasterCard, American Express, and Discover. Another payment option available is the Go Smart Mobile Refill Card, which can be purchased from authorized retailers and used to add funds to an account. Additionally, customers can make payments online through the Go Smart Mobile website or through the official Go Smart Mobile app. These online payment methods allow customers to use electronic checks or make direct transfers from their bank accounts. With these flexible payment options, Go Smart Mobile aims to cater to the diverse preferences of its customers and ensure a convenient and hassle-free payment experience.
What is the coverage area for Go Smart Mobile?
Go Smart Mobile offers nationwide coverage, ensuring customers can stay connected across the United States. As a prepaid wireless service provider, Go Smart Mobile operates on the T-Mobile network, which boasts extensive coverage spanning numerous cities and rural areas. Whether you're in urban centers, suburban neighborhoods, or remote locations, Go Smart Mobile strives to deliver reliable and consistent connectivity. With access to T-Mobile's reliable and expansive network, customers can expect to make calls, send texts, and browse the internet without any significant interruptions. From coast to coast, Go Smart Mobile's coverage area enables users to stay connected with family, friends, and colleagues wherever they go, ensuring a seamless mobile experience.
How does Go Smart Mobile handle data usage and throttling?
Go Smart Mobile handles data usage and throttling through its Fair Usage Policy. Each plan comes with a specific amount of high-speed data, and once this limit is reached, the speed may be reduced to ensure fair access for all customers. Throttling occurs when users exceed the allotted high-speed data limit and will last until the next billing cycle. However, users still have unlimited access to data, even after reaching the high-speed limit, although the speed may be slower. Go Smart Mobile offers various data plans to suit individual needs, allowing customers to choose the plan that best fits their data usage requirements. By implementing throttling, Go Smart Mobile aims to maintain a fair and reliable data experience for all customers.
Does Go Smart Mobile offer family plans or multi-line discounts?
Yes, Go Smart Mobile offers family plans and multi-line discounts to meet the needs of customers. We understand the importance of staying connected with loved ones and offering affordable options. Our family plans allow you to add additional lines to your account at a discounted rate, making it easy and cost-effective to keep everyone connected. Whether you need two lines or more, Go Smart Mobile has flexible and affordable options to suit your requirements. With our multi-line discounts, each additional line receives substantial savings, helping you save even more on your monthly bill. Stay connected with your family and enjoy great savings with Go Smart Mobile's family plans and multi-line discounts.
Can I keep my current phone number if I switch to Go Smart Mobile?
Yes, you can keep your current phone number if you switch to Go Smart Mobile. We understand that your phone number is important to you, and we want to make the transition as seamless as possible. When you switch to Go Smart Mobile, you will have the option to "port" your current phone number to our network. This means that your current number will be transferred to Go Smart Mobile, and you will be able to continue using it without any interruption. To initiate the process, simply contact our customer service team, and they will guide you through the steps to transfer your number. With Go Smart Mobile, you can enjoy our reliable service without having to change your phone number.
There's more!
Click below to show 3 more questions, answers, and complete guides to common Go Smart Mobile customer support problem.

Does GetHuman work with Go Smart Mobile?

GetHuman does not work with Go Smart Mobile's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Go Smart Mobile at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Go Smart Mobile's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Go Smart Mobile at a Glance

Go Smart Mobile has no chat option
Go Smart Mobile has no customer email
Go Smart Mobile has 1 help forum
Go Smart Mobile has no twitter handle
Go Smart Mobile has no facebook page
Contact information overview

Answered on this page:

How Do I Cancel My Gosmart Mobile Account?
Can I use my Go Smart Mobile plan abroad?
Solutions to common issues

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