What if the item I received is damaged or defective?

If you receive a damaged or defective item from Girlythingsonline.com, we apologize for any inconvenience caused and are committed to resolving the issue promptly. Please contact our customer service team within 48 hours of receiving the item, providing details and, if possible, sharing images of the damage or defect. We will review your case thoroughly and provide a suitable solution. This may include arranging a return or exchange, depending on the availability of the item. We strive for customer satisfaction and aim to resolve any issues in a fair and expedient manner. We appreciate your understanding and cooperation in helping us rectify any concerns you may have with your purchase.