How do I dispute a charge from Gigster?

Gigster's online contact form or email are the primary ways to dispute a charge on your account. Before disputing a charge, review your contract to ensure the charge in question was not listed somewhere in the agreement and verify payment amounts that were listed in the contract. Also, check the dates for milestones in your contract since these milestones determine when payments are due during project development.

Disputing a Charge Via Website

To dispute a Gigster charge using the website, do the following:

1. Open the Gigster website on your computer and click "Contact" at the bottom of the screen. 
2. Fill in the form that opens. Make sure you include all your contact information so customer support can get in touch with you regarding a solution. 
3. In the section titled "How can we help you?" type the charge that is being disputed. Include the total amount of the charge, the date it was applied to your account, and how the charge is invalid. For example, if it's a charge that was not listed in your contract, you would type "charge was not outlined in the contractual agreement signed on" and include the date you signed your contract.
4. Click "Submit" to send your form to Gigster. It can take up to 72 hours for customer service to respond to your complaint.

Disputing a Charge Via Email

To dispute a charge via email, do these steps:

1. Open your email account and click "Compose" or "New Email."
2. In the "To" line, type "support@Gigster.com."
3. On the subject line, type "Dispute Charge."
4. In the body of the text, include the disputed charge and the reason for your complaint. As with the online form, this could include milestones not being met, charges different than what is included in the contract or other disputes.
5. Click "Send" to submit your email. As with the online form, it can take up to 72 hours for a response.

Another way to dispute a charge is through your bank or credit card company. The financial institution can work with the vendor to determine if the charges should be reversed. During this process, a hold will be placed on the transaction until the matter is cleared. If you're disputing it through your bank, the funds may be placed back into your account; however, they will not be available until the matter is cleared.

When disputing a charge with Gigster, make sure you have thoroughly examined your contract to ensure you're providing the most accurate information in your complaint. For more information or assistance, contact Gigster customer support.