© GetHuman Inc.

Gett Customer FAQ

Top Answers & How-to Guides

How do I Contact Gett Customer Service?

The question we are asked most often is about how to talk to Gett customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Gett customer service, get an answer now.
Contact Gett customer service

Recent Gett Customer Questions

Help me with my Gett customer service issue

Payment and Fare

Is there a minimum fare for Gett rides?

Gett generally has a minimum fare for rides to ensure drivers are fairly paid for shorter trips, which can differ by city due...
Read more

How can I pay for my Gett ride?

Gett provides multiple payment methods, primarily through its app, allowing users to link credit or debit cards for easy...
Read more

How does pricing work on the Gett app?

Pricing on the Gett app consists of a base fare, distance, and time charges, along with dynamic pricing that adjusts for demand...
Read more

Safety and Support

What should I do if I lose an item in a Gett vehicle?

In case of losing an item in a Gett vehicle, it is essential to act swiftly. Begin by checking the Gett app for lost item...
Read more

Are there any discounts for frequent users of Gett?

Gett provides various discounts and promotions for frequent users, like loyalty programs and referral bonuses that differ by...
Read more

What safety measures does Gett have in place?

Gett emphasizes safety for both passengers and drivers through extensive background checks for drivers, in-app tracking for...
Read more

How can I track my Gett driver?

The Gett app allows for real-time tracking of your driver, showing both your location and theirs after booking a ride....
Read more

What is Gett's cancellation policy?

Gett's cancellation policy differs based on the service and location. Generally, users can cancel a ride within a specific time...
Read more

Booking Rides

How do I book a ride through Gett?

To book a ride with Gett, open the app or visit their website. Enter your pick-up and drop-off locations, choose your preferred...
Read more

How do I cancel a Gett ride?

To cancel a ride with Gett, open the app on your device, locate your active ride, and select the option to cancel. Confirmation...
Read more

Can I schedule a ride in advance with Gett?

Gett does provide the option to schedule rides in advance, which is beneficial for those with particular events or...
Read more

Vehicle Information

Do drivers have ratings and reviews on Gett?

Yes, drivers on Gett are rated and reviewed by passengers after each ride, which helps enhance service quality. These ratings,...
Read more

What types of vehicles are available with Gett?

Gett provides various vehicles to suit different passenger needs, including standard sedans for everyday travel, luxurious...
Read more

Gett App Overview

Is Gett available in my city?

To find out if Gett operates in your city, it is advisable to check the official Gett website or app, as their service...
Read more

What is the Gett app and how does it work?

The Gett app is a transportation service that simplifies booking rides through smartphones. Users download the app, create an...
Read more
We look to the Gett issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Gett issues reported to GetHuman

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!