What if I receive a damaged or faulty item?

If you happen to receive a damaged or faulty item from Geniuseshop.com, rest assured that we will promptly address the issue. We understand that receiving a damaged product can be frustrating and we apologize for any inconvenience caused. To resolve the problem, please reach out to our customer support team within 14 days of receiving your order. You can contact us via email or phone, and provide a detailed description of the issue along with supporting evidence such as photographs or videos. Our dedicated team will assess the situation and offer a suitable solution, which may include a replacement, repair, or refund for the faulty item. We strive to ensure your satisfaction and will do our best to resolve any problems efficiently.