What should I do if I received a damaged product?

If you have received a damaged product from GearBest, the first step is to carefully document the condition of the item. This includes taking clear photographs of any damage, such as scratches, dents, or broken parts. These images can serve as evidence when addressing the issue. Next, you should check the specific return or exchange policy on the GearBest website, as this will outline the procedures for reporting damaged items. Typically, there is a time limit within which customers must report the damage, so it is essential to act swiftly. Most often, you will need to submit a request for a return or replacement through the GearBest customer service portal. This may involve filling out a form detailing the issue you are facing and uploading the photographs you have taken. In addition, it is advisable to review any relevant order details to ensure you provide accurate information when submitting your request. If you require further assistance, you may also wish to look for contact information available on the GearBest website for more direct support. Handling the situation promptly can help ensure a satisfactory resolution.