What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from Gandhiappliances.com, the first step is to carefully assess the extent of the damage or defect. Take clear photographs of the item, including any visible flaws, shipping materials, and packaging. These will be helpful for documentation purposes later on. Next, it is advisable to review the return policy on the website, as it outlines the procedures for handling such situations. While it is essential to follow the specific guidelines mentioned in the policy, a general approach includes initiating a return request within the specified timeframe from the date of delivery. When you submit the return request, include all relevant information such as your order number and a description of the damage or defect. This will help expedite the process. Make sure to keep records of all correspondence related to your claim. Additionally, most companies will provide a return shipping label for you to send the item back at no cost, if the return is due to their error. Lastly, stay informed by regularly checking the website for updates regarding your return request. This ensures that you are aware of any additional steps you may need to take.