Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for

Contacting customer support

Below you can compare and contrast the 3 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Phone, Email, Web.

Phone number / contactWaitVotes
Customer Service
4 mins60
Customer Service
< 2 hrs59
Online Help at
Customer Service
< 2 hrs61 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
What is your return policy?
Our return policy at is designed to ensure customer satisfaction. We offer a hassle-free 30-day return policy from the date of delivery. If you are unsatisfied with your purchase, you may return it for a full refund or exchange. To qualify for a return, the item must be unused and in its original condition with all tags and packaging intact. Please note that certain products, such as customized or assembled furniture, may be subject to special return conditions. To initiate a return, simply contact our customer service team, who will guide you through the process and provide you with a return authorization number. We also offer free return pickup service within a specified time frame. For further details and any specific return inquiries, you can refer to our Return Policy page on our website or contact our customer support team. Your satisfaction is our priority, and we strive to make the return process as seamless as possible.
Can I cancel or change my order once it's been placed?
Yes, you can cancel or change your order once it has been placed. However, please note that we have a limited window for cancellations or changes. You must contact our customer service within 24 hours of placing your order to request any modifications or cancellations. After this time, we cannot guarantee that changes can be made, as we strive to process and ship orders as quickly as possible. To cancel or change your order, please reach out to our customer service team via phone or email. Provide them with your order number and the specific changes you would like to make. Our team will do their best to accommodate your request, but please understand that certain circumstances may prevent alterations or cancellations, such as if the order has already been shipped. We value our customers' satisfaction and will work with you to ensure a smooth shopping experience.
Are there any restrictions on furniture delivery to certain locations?
We strive to deliver furniture to as many locations as possible. However, there are certain restrictions on furniture delivery to certain areas. At, we currently do not offer delivery to international or remote locations. We apologize for any inconvenience this may cause. Additionally, delivery restrictions may apply due to factors such as accessibility, building regulations, and local restrictions. Before making a purchase, we recommend consulting our delivery information or contacting our customer support team to verify if your desired location falls within our delivery zone. Our goal is to ensure a smooth and hassle-free delivery experience for all our customers, so we appreciate your understanding regarding these restrictions.
Do you offer international shipping?
Yes, we do offer international shipping. At, we understand that our customers come from all around the world, and we want to make sure that everyone has access to our high-quality furniture. Whether you live in Europe, Asia, Australia, or anywhere else, you can count on us to deliver your furniture right to your doorstep. Our team is experienced in handling international shipping logistics, ensuring that your items are packaged securely and shipped efficiently. We work with trusted international shipping carriers to offer competitive rates, and we provide tracking information so you can easily monitor the progress of your order. Please note that additional customs fees and taxes may apply, depending on your country's regulations. Contact our customer service for more information on international shipping options and costs.
What payment methods do you accept?
We accept several payment methods for your convenience. At, we strive to ensure a seamless and hassle-free shopping experience. Currently, we accept major credit cards, such as Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments through PayPal, an online payment platform that offers a secure and simple checkout process. This allows you to use your PayPal account or pay with a credit card through PayPal. We offer these various payment options to cater to the diverse needs of our customers and provide flexibility in completing your purchase. Rest assured, your financial information is handled with the utmost security and privacy, providing you with peace of mind while shopping with us.
Can I request a specific delivery date or time?
Yes, you can request a specific delivery date or time when placing an order with During the checkout process, you will be prompted to select your preferred delivery date from available options. We understand that our customers have different scheduling needs, so we strive to accommodate them as much as possible. However, please note that specific delivery time requests cannot be guaranteed due to various factors such as traffic conditions and logistical constraints. Our team will do their best to meet your requested date and will communicate any changes in advance if necessary. Rest assured that we value your time and convenience, and we will always work diligently to make the delivery process as smooth and efficient as possible for you.
Can I track the delivery of my furniture?
Yes, you can track the delivery of your furniture with We understand the importance of knowing the status of your order, so we have implemented a reliable tracking system. Once your furniture has been dispatched, you will receive a tracking number via email or SMS. Simply enter this tracking number on our website's tracking page, and you will be able to view real-time updates on the whereabouts of your delivery. The tracking system provides information such as the current location of your furniture, estimated arrival time, and any potential delays. Rest assured that our goal is to provide you with a hassle-free delivery experience, and our tracking system is designed to keep you informed every step of the way.
There's more!
Click below to show 5 more questions, answers, and complete guides to common customer support problem.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has no chat option has 1 customer email has 1 help forum has no twitter handle has no facebook page
Contact information overview

Answered on this page:

Do you offer professional design assistance?
What if my furniture arrives damaged?
Do you offer assembly services?
What is the warranty on your furniture?
Solutions to common issues

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