What is your return policy?

Our return policy at French Connection allows customers to return unworn, unused items within 30 days of the original purchase date for a full refund. All returned merchandise must be in its original condition with tags attached and accompanied by the original receipt or proof of purchase. Items purchased online can be returned either online or in-store, while in-store purchases can only be returned to a French Connection store. However, personalized or final sale items cannot be returned unless defective. Additionally, refunds will be issued in the original form of payment, excluding any shipping fees. We strive to provide a hassle-free return process, ensuring customer satisfaction with their purchases.