How Do I Turn Off Roaming on My Wind Mobile Phone?

If you are a Freedom Mobile (formerly Wind Mobile) customer and you are going to travel in the near future, you need to turn roaming off, so you aren't surprised by roaming charges. Freedom Mobile sells Google Pixels, iPhones, and Samsung Galaxies. Each one has its own procedure to turn off roaming.

If you have a Freedom Mobile (formerly known as Wind Mobile) phone and you are planning to do some traveling, you need to know how to turn off roaming. That way, your phone won't automatically connect to whatever network you're around and rack up some surprisingly steep roaming charges. Freedom Mobile sells three different kinds of phones: Google Pixels, Samsung Galaxies, and iPhones, and there are different procedures for turning off roaming on each phone.

How To Turn off Roaming on a Google Pixel

If you have a Google Pixel from Freedom Mobile, follow this procedure to turn off roaming:

Tap on Settings.
Tap on Network & Internet.
Tap on SIMs.
Tap on Carrier.
Tap on Roaming.
Switch roaming off.

How To Turn off Voice Roaming on an iPhone

With an iPhone, you have to turn off roaming for voice and data separately. To turn off voice roaming on an iPhone, follow these instructions:

Go to the iPhone's Home screen.
Tap on Settings.
Tap on Cellular.
Tap on Cellular Data Options.
Tap on Roaming.
Tap on the Voice Roaming Switch, which will flip it to the off position.

If the option to turn off voice roaming does not appear on your phone, it is an issue that can only be resolved at the account level. You will have to contact Freedom Mobile and ask the customer service representative to turn off voice roaming for you. You will need to call again later if you want it switched back on.

How To Turn off Data Roaming on an iPhone

Turning off data roaming on your iPhone while you travel will keep you from using data with unknown and potentially high roaming charges. Just follow the first four steps from the previous instructions, then tap on the Cellular Data Options switch so it turns off.

How To Turn off Roaming on a Samsung Galaxy

If you have a Samsung Galaxy from Freedom Mobile, you can turn roaming off by following these instructions:

Go to the Home screen.
Swipe up.
Tap on Settings.
Tap on Connections.
Tap on Mobile Networks.
Tap on the Roaming switch to turn it off.

If the switch is grayed out, you will need to contact Freedom Mobile to have someone switch roaming off for you at the account level.

Contacting Freedom Mobile

If you have any questions or need any help getting roaming turned off, someone from Freedom Mobile's customer service department can help you. You can contact a Freedom Mobile customer service agent only by phone. There is no online contact option for customer service.

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