What should I do if I receive a damaged product from Franklyn's Bay?

If a customer receives a damaged product from Franklyn's Bay, it is important to address the issue promptly. First, the customer should inspect the package thoroughly and take photographs of the damage, as this documentation can be useful for any potential claims. Then, the customer should review the return and exchange policy provided on the Franklyn's Bay website, as it typically outlines the necessary steps to follow in such situations. The customer may need to initiate a return or exchange request, which may involve filling out a specific form or contacting customer service for assistance. Although Franklyn's Bay does not have a direct contact point that I can provide, the customer may find contact information or further guidance by checking the current web page of Franklyn's Bay. It is advisable to act quickly to ensure that the return or exchange process runs smoothly. Most importantly, keeping all original packaging and paperwork, along with any communication related to the order, will help facilitate the resolution. Taking these steps should assist in effectively resolving the matter.