What if my product arrives damaged?
Asked 6 months ago
If your product arrives damaged, don't worry! At Fragranceup.com, we understand that accidents can happen during shipping. We have a dedicated support team that is ready to assist you in resolving this issue. Simply reach out to our customer service within 48 hours of receiving your damaged item. We may require photographic evidence of the damage for our records and insurance purposes. We will then work quickly to find the best solution for you, which may include a replacement or refund, depending on the circumstances. Your satisfaction is our priority, and we strive to make sure you receive your products in perfect condition.
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