What is your return/exchange policy?

Our return/exchange policy at Footsourcemd.com is designed to ensure customer satisfaction. We offer a hassle-free return/exchange process for eligible products within 30 days of purchase. To be eligible for return/exchange, the product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. To initiate a return/exchange, customers are required to contact our customer support team. They will provide a return authorization and further instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part. In such cases, we will cover the return shipping costs. Upon receiving the returned product, our team will inspect it to ensure it meets the return/exchange eligibility criteria. If approved, customers may opt for a refund, store credit, or exchange for a different product of equal value. We strive to provide a smooth and satisfactory experience for all our customers, and our return/exchange policy is part of our commitment to achieving this goal.