How does Fonality's phone system work?

Fonality's phone system operates on VoIP (Voice over Internet Protocol) technology. It uses the internet to transmit voice and data, eliminating the need for traditional phone lines and hardware. Fonality provides a cloud-based solution, where all phone system components are hosted remotely. Users connect their IP phones or use softphone applications on their computers or mobile devices to make and receive calls. The system uses session initiation protocol (SIP) to establish and manage audio communications. Fonality's unique Heads Up Display (HUD) interface combines various communication channels such as voice calls, instant messaging, and presence status into a single user-friendly platform. It also offers advanced features like call routing, auto-attendants, call analytics, and call recording. With Fonality, businesses can enjoy a flexible and scalable phone system that maximizes efficiency and enhances communication capabilities.