What if I receive a damaged item?

Receiving a damaged item can be disappointing, and it is important to address the situation promptly. Flotoimports.com places a high value on customer satisfaction and strives to ensure that all products are delivered in excellent condition. If a customer receives a damaged item, it is usually recommended to inspect the product as soon as it arrives. Should there be visible damage, it is advisable to take photographs of the item in its original packaging to document the condition. While the specifics can vary, typically, the process involves contacting the seller about the issue. Floto Imports generally provides guidelines for returns and exchanges under such circumstances. The customer may need to refer to the return policy on the Floto website for detailed information. This policy often includes instructions on how to initiate a return or request an exchange. It is a good practice to keep the original packaging when receiving an item, as this may be necessary for returns. For detailed instructions and the most accurate policies regarding damaged items, customers should consult the current web page on Flotoimports.com.