What if I receive a damaged item?
Asked 6 months ago
If you receive a damaged item from Flotoimports.com, we apologize for any inconvenience caused and will be glad to assist you. Please notify us within 48 hours of receiving the order by contacting our customer service team. We may request photos or additional information to facilitate the resolution process. Once we verify the damage, we will provide you with options for a replacement or refund. In most cases, we will cover the return shipping fees. Our priority is to ensure your satisfaction, and we strive to make the return process as smooth as possible. Rest assured that we value your business and will work diligently to address any issues promptly and efficiently.
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