What is the return or refund policy?

At FloristExpress.net, we strive for complete customer satisfaction. If for any reason you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy. Simply contact our customer service within 48 hours of receiving your order, and we will address any concerns or issues promptly. Please note that we require clear photographic evidence of any damaged or incorrect items for a fast resolution. In cases where a refund is approved, it will be processed within 5-7 business days using the original payment method. However, please note that certain perishable or personalized products may not be eligible for a refund. For detailed information, please refer to our Returns & Refunds page on our website or reach out to our friendly support team for further assistance.