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Florida Public Utilities Customer FAQ

Top Answers & How-to Guides

What is Florida Public Utilities's Phone Number?

The question we are asked most often is about how to talk to Florida Public Utilities customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update my account information?

To update your account information with Florida Public Utilities, users should log into their online account via the official...
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Recent Florida Public Utilities Customer Questions

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Service Management

How do I start or stop my utility service?

To start or stop utility service with Florida Public Utilities, customers must provide personal details and might need to pay a...
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How do I update my account information?

To update your account information with Florida Public Utilities, users should log into their online account via the official...
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How do I apply for service restoration after disconnection?

To restore service after disconnection, one should review the process outlined on the Florida Public Utilities website. This...
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Emergency and Outages

What should I do if I experience a power outage?

Power outages can be inconvenient, but safety measures can help. First, determine if the outage is localized or widespread. Use...
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How can I report a gas leak or emergency?

In case of a gas leak or emergency, prioritize safety by moving to a secure location and reporting the incident. Avoid flames...
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Billing and Payment

How can I sign up for paperless billing?

To enroll in paperless billing with Florida Public Utilities, customers should visit the official website and access the...
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What payment options are available?

Florida Public Utilities provides several payment methods, including direct bank drafts, online payments through their website,...
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What should I do if my bill seems higher than usual?

Customers noticing higher bills from Florida Public Utilities should first compare their current bill with past months to...
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Energy Services

What services does Florida Public Utilities offer?

Florida Public Utilities provides essential services, including electricity and natural gas for residential, commercial, and...
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What are the current rates for electricity and natural gas?

Florida Public Utilities updates electricity and natural gas rates based on market and regulatory factors. Customers should...
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Where can I find information about energy-saving programs or rebates?

Florida Public Utilities offers various energy-saving programs and rebates to help reduce energy use and costs. For the most...
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Are there any programs for low-income assistance?

Florida Public Utilities provides several programs to support low-income customers, including LIHEAP, which helps households...
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Energy Efficiency

How can I read my electric meter?

Reading an electric meter is simple. For dial meters, read from left to right and note that opposite dials rotate in different...
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Is there a surge protection program available?

Florida Public Utilities provides a surge protection program that helps customers shield their electrical systems and devices...
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What energy efficiency tips do you recommend for saving on bills?

To reduce energy bills, consider improving insulation, sealing gaps, and using energy-efficient appliances with Energy Star...
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