What if I received a damaged or defective item?

If you have received a damaged or defective item from FRSport.com, we apologize for the inconvenience caused. In such cases, we offer a straightforward and hassle-free resolution process. Firstly, please contact our customer support team within 48 hours of receiving the item, providing details and supporting documentation, such as pictures or videos, clearly illustrating the damage or defect. Our team will review the information and assess whether a return, exchange, or replacement is necessary. If it is determined that the issue was caused during shipping, we will coordinate a return shipping label for you. We aim to handle these situations promptly to ensure your satisfaction. At FRSport.com, we value our customers and aim to provide exceptional service, even in unfortunate circumstances.