FPL Energy Customer FAQ

FPL typically returns light bill deposits after 12 consecutive months of on-time payments. Customers may also be eligible for a refund sooner if they demonstrate a positive payment history or if they discontinue service. Each situation can vary, so it's best to refer to your account details for specific information.

There is a link to the most up-to-date contact information right here on this page that you're viewing.

FPL Energy provides several assistance programs for customers who are struggling to pay their electric bills. These include FPL's Budget Billing, a system that helps to equalize your payments throughout the year so there are no surprises during months of high usage. They also have a program called "Care To Share" which allows customers to make a one-time emergency assistance funding effort supported by customer and corporate donations. Another program is "LIHEAP", a federal program that helps low-income households with their energy bills. Please note that eligibility and availability may vary, and it's recommended to check with FPL for the most accurate and current information.

To add a name to your FPL Energy account, you will have to get in touch with their customer service. Have your account details ready for verification. You may be required to provide additional information about the secondary individual you wish to add, such as full name, Social Security number, and date of birth. Please note that company policies may vary, and it is best to check directly with FPL Energy for specific procedures and requirements. There is a link to the most up-to-date contact information right here on this page that you are viewing.

FPL Energy may require a security deposit for several reasons. These can include if you have recently started a new account, if there's a history of late payments, or if there's been a disconnection due to non-payment. The deposit can also be required if you've upgraded your service. The amount of the deposit is typically calculated based on your estimated bill for two months. In your case, the $730.31 deposit might be reflective of what FPL Energy estimates your service charges will be for a two-month period. Please note that this is a precautionary measure to ensure timely payment for the energy services. If you maintain a good payment record, this deposit will eventually be credited back to your account.