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FLEXA Group A/S Customer FAQ

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Product Information

What types of products do you offer?

FLEXA Group A/S offers a variety of children's furniture and play accessories, including beds, desks, storage, play tents, and...
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Are your products customizable?

FLEXA Group A/S provides various customizable options for children's furniture and play equipment, allowing customers to select...
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What safety standards do your products meet?

FLEXA Group A/S prioritizes safety in its products, adhering to international standards like EN 71 and EN 12520 for children's...
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What age group are your toys designed for?

FLEXA Group A/S designs toys for children aged one to ten years, focusing on developmental needs and safety. They encourage...
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Returns and Exchanges

What is your warranty policy?

FLEXA Group A/S has a warranty policy that covers defects in materials or workmanship for a set period from purchase, which...
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How do I handle returns or exchanges?

To handle returns or exchanges for FLEXA products, first review the return policy on their website for eligibility and time...
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Shipping and Delivery

Can I view your products in a showroom?

FLEXA Group A/S does not have its own showrooms, but many authorized retailers display FLEXA products. Customers can visit...
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Do you offer international shipping?

FLEXA Group A/S does offer international shipping, but the details may differ based on product and destination. Customers...
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How can I find a retailer near me?

To locate a retailer that offers FLEXA products, visiting the official FLEXA website is recommended, as it has a store locator...
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Care and Maintenance

How can I care for and maintain FLEXA products?

To maintain FLEXA products, regular cleaning with a soft damp cloth is crucial, avoiding harsh chemicals. Inspect items for...
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Do you have an assembly service for your furniture?

FLEXA Group A/S does not offer a direct assembly service, but their furniture is designed for easy setup with clear...
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Do you offer instructional guides for assembly?

FLEXA Group A/S provides comprehensive assembly guides for their products, featuring detailed illustrations and tips to...
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Sustainability and Pricing

Are your toys and furniture eco-friendly?

FLEXA Group A/S prioritizes sustainability by using eco-friendly materials in their toys and furniture, ensuring responsible...
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What is your pricing policy?

FLEXA Group A/S does not have a fixed pricing policy, as prices vary based on product type, materials, and features. Their...
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How can I get updates on new products?

To stay updated on new offerings from FLEXA Group A/S, one can check the official website for announcements, subscribe to the...
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