What should I do if my order arrives damaged?

If an order from Etoile Collective arrives damaged, it is important to take prompt action to address the situation. First, carefully examine the packaging and the items within to assess the extent of the damage. Document the condition of the items and the packaging by taking clear photographs. This visual evidence can be helpful if a claim needs to be made. Next, a customer should refer to the return and exchange policy available on the Etoile Collective website, as it will outline the necessary steps to follow in such instances. Typically, reaching out to the customer service team is advised, as they are equipped to handle these types of situations. While seeking assistance, it is beneficial to provide the order number, details about the damaged items, and the photographs taken. For specific contact information and further instructions, checking the Etoile Collective website is a great option.