How Do I Repot a Fraudulent Charge with Erincondren.com?

Erincondren.com is a company with many different services to offer, but if you are not careful, you could end up paying for something that you never authorized in the first place! If this has happened to you, you must report the charge as soon as possible, so Erincondren.com can investigate and refund your purchase.

How to Report a Fraudulent Charge

In case you get charged for something you did not order, Erincondren.com will investigate and refund your purchase if necessary.

1. Log into your account and select "My Account" from the drop-down menu at the top of any page.
2. Select "Active Orders" from the left navigation bar.
3. Locate the order number and click on Report Fraudulent Charge under Order Details or Actions.

How Long Will It Take to Investigate the Fraudulent Charge?

Erincondren.com will investigate the charge as soon as possible and refund you if necessary. If it's determined that there was no fraudulent purchase, they may still reimburse your account for any shipping charges associated with canceling or returning your order.

It may take up to 30 days for Erincondren.com to investigate the charge, but you'll be notified through your account that they've received it and how they plan on handling it.

If, after 30 days, your refund is still not credited back onto your card or statement, please get in touch with Erincondren.com customer support. They will help you figure out what is going on.

What Information Can I Give to Aid in the Investigation?

Erincondren.com will need specific information about the purchase that you did not authorize, such as:

• Name of product or service purchased and the date ordered if known.
• Order number (if available).
• Amount charged on your card statement for the order.

What Happens Next?

Once Erincondren.com has received your report, they will investigate and refund you if necessary. If it's determined that there was no fraudulent purchase, they may still reimburse your account for any shipping charges associated with canceling or returning your order.

Erincondren.com will keep you informed throughout the investigation via email and through your Erincondren Account page.

Can I Recover the Whole Amount?

Erincondren.com may allow you to recover the whole amount of your purchase if it is determined that there was no fraudulent charge made against your account, but they can only do this for online orders and not phone or mail orders.

Erincondren.com will charge a service fee for any refunds processed through your credit card company.

How Long Will It Take to Receive a Refund?

It can take up to two weeks for a refund from Erincondren.com after the investigation is complete, but it may vary depending on your method of payment and banking institution.

If you have any questions about how long refunds might take or why your refund is delayed, don't hesitate to get in touch with Erincondren.com customer support, and they will be happy to give you more information about the process.

Are There Time Limits When I Need to Report Fraudulent Activity?

Yes, you need to report a fraudulent charge as soon as possible. If it is determined that there was fraud committed against your account, Erincondren.com will not be able to issue a refund if more than 60 days have passed since the date of purchase.

However, if you report it within 60 days, the investigation may still be completed, and a refund issued even if it is beyond 60 days since you made your purchase.