What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Ergode, the first step is to carefully inspect the item and take note of any visible damage or defects. It is also advisable to keep all packaging materials, as they may be needed for the return process. After documenting the issue, the customer should check the Ergode website for specific return and exchange policies, which typically outline the steps to take in such situations. Usually, this will involve reaching out to Ergode regarding the damaged or defective item to initiate a return or exchange. Customers may find contact information or a dedicated support section on the Ergode website, which can provide further instructions for the return process. It is important to act promptly, as many companies have time limits for reporting damaged or defective items. Once the return process is initiated, customers will likely be prompted to fill out a return form or submit details about the order. Following these steps will help ensure that the issue is resolved efficiently and that the customer receives a replacement or refund, depending on the circumstances.