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EpicCare Customer FAQ

Top Answers & How-to Guides

What is EpicCare's Phone Number?

The question we are asked most often is about how to talk to EpicCare customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I send messages to my healthcare providers?

EpicCare provides a secure patient messaging feature within its patient portal, allowing users to communicate with healthcare...

How can I update my personal information?

To update personal information in the EpicCare system, users can typically find a section dedicated to profile management,...
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Recent EpicCare Customer Questions

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Accessing Services

Can I make appointments using EpicCare?

Yes, EpicCare allows users to schedule appointments easily, view availability, and receive reminders. Patients may also use a...
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Can I pay my medical bills through EpicCare?

EpicCare offers an electronic health record system, but payment capabilities depend on individual healthcare organizations....
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Can I view lab results through EpicCare?

Users can access lab results through EpicCare, often via a patient portal linked to the system, which may also provide other...
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How can I access my health records through EpicCare?

To access health records via EpicCare, one typically uses the patient portal of their healthcare provider. After creating a...
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User Account Management

How can I send messages to my healthcare providers?

EpicCare provides a secure patient messaging feature within its patient portal, allowing users to communicate with healthcare...
Read more

How can I update my personal information?

To update personal information in the EpicCare system, users can typically find a section dedicated to profile management,...
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What should I do if I forget my EpicCare password?

If you forget your EpicCare password, visit the login page and click the “Forgot Password” link. Enter your email or username...
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Security and Support

What do I do if I experience technical issues?

If technical issues arise while using EpicCare, users should first check their internet connection and refresh the application....
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Is there customer support available for EpicCare users?

EpicCare offers various support options for its users, including access to documentation, training, a help desk, and community...
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How does EpicCare protect my health information?

EpicCare utilizes multiple strategies to protect health information, including strong encryption, strict access controls,...
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Mobile Application

Is there a mobile app available for EpicCare?

EpicCare offers two mobile applications: Epic Haiku, which allows healthcare professionals to access patient information,...
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How often is my health information updated in the system?

EpicCare generally updates health information in real time with new entries, but actual update frequency can be influenced by...
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EpicCare Overview

What features are available in the patient portal?

EpicCare's patient portal enhances the patient experience with features such as access to health information, appointment...
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What is EpicCare and what services does it offer?

EpicCare is a healthcare software suite that primarily focuses on Electronic Medical Records, aiding in patient data management...
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What types of providers use EpicCare?

EpicCare is employed by a variety of healthcare providers, including large hospitals, clinics, and outpatient facilities, as it...
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