What should I do if I received a damaged or defective item?

If you received a damaged or defective item from Entirelypets.com, please contact our customer service team as soon as possible. We apologize for any inconvenience this may have caused and are here to help resolve the issue. Our team will work to provide a replacement or refund for the item in question. Please provide relevant details, such as your order number and the condition of the item, to expedite the process. Our goal is to ensure your satisfaction with your purchase, and we appreciate your understanding and patience as we address the situation.