What is your return policy?

Our return policy at EnglishTeaStore.com is designed to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, we accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused and in its original packaging. Customers are responsible for any return shipping costs unless the return is due to our error. Once we receive the returned item, we will inspect it and issue a refund back to the original payment method within 5 business days. In case of damaged or defective items, please contact our customer service team immediately for assistance. We strive to make the return process as hassle-free as possible for our valued customers.