What is the return policy for Ellajean.com?

At Ellajean.com, we strive to ensure customer satisfaction with our products. If, for any reason, you are unsatisfied with your purchase, you may return it within 30 days of delivery. We accept returns for items that are unused, in their original packaging, and in the same condition as when received. However, certain products such as intimate apparel, swimsuits, and earrings are non-returnable for hygiene reasons. To initiate a return, please contact our customer service team for further instructions. Once we receive the returned item and verify its condition, we will issue a refund to the original payment method. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.