What if I receive a damaged or defective item?

If you happen to receive a damaged or defective item from Eliterestaurantequipment.com, we apologize for the inconvenience and are committed to resolving the issue promptly. To address this concern, please contact our customer service team within 48 hours of receiving the order. We will guide you through the necessary steps to initiate a return or exchange process. Our team will work diligently to ensure a hassle-free resolution, which may involve arranging for a replacement item or issuing a refund, depending on the situation. Customer satisfaction is our top priority, and we strive to provide quick and satisfactory resolutions for any damaged or defective items that may occur during transit or upon delivery.