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What should I do if I receive the wrong item?

Asked 2 months ago
If a customer receives the wrong item from Elitedresses.com, it is important to take certain steps to resolve the situation. First, the customer should carefully review their order confirmation and compare it to the item received. This can help determine if there was an error in the order or in the fulfillment process. Next, the customer should look for information regarding returns and exchanges on the current web page of Elitedresses.com. Most online retailers provide guidelines on how to handle incorrect orders, which typically include returning the wrong item. After reviewing the guidelines, the customer may need to gather any necessary documentation, such as the order number and photographs of the item received, to support their case. It is usually recommended to follow any specified procedures for returning the incorrect item, including packaging it securely and using a trackable shipping method. If further assistance is needed, the customer might find contact information on the Elitedresses.com website, which can help facilitate communication regarding the issue. Taking these steps can help ensure a prompt resolution to receiving the incorrect item.
Answered Oct 20th 2025

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