What is the process for requesting a refund?

To request a refund, customers can contact our customer service team via email or phone and provide their order number and reason for requesting the refund. Our team will review the request and determine if the refund is applicable based on our return policy. If approved, customers will be informed of the next steps for returning the product and receiving a refund. Refunds are typically issued back to the original payment method used for the purchase. It is important to review our refund policy and ensure that the product is eligible for a refund before submitting a request.