What happens if there is a power outage in my area?

If there is a power outage in your area, Ecotricity has a contingency plan in place to minimize disruption. The first step is to contact your Distribution Network Operator (DNO) to report the issue. Ecotricity works closely with DNOs to ensure prompt resolution. During outages, our team keeps customers informed through regular updates via our website, social media channels, and automated phone calls. In case of prolonged outages, we advise customers to follow safety protocols, such as using torches instead of candles and ensuring the safe use of generators to avoid hazards. Rest assured, our dedicated engineers will work tirelessly to restore power as quickly and safely as possible, while prioritizing vulnerable customers.