What is your return policy?

Our return policy is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase from Ecosmartboxes.com, you may return the product within 30 days of the purchase date for a full refund, no questions asked. To qualify for a return, the item must be in its original condition, unused, and in its original packaging. We do not accept returns of custom-made or personalized items, perishable goods, or intimate items for hygiene reasons. To initiate a return, simply contact our customer service team, and they will guide you through the process. Please note that return shipping costs are the responsibility of the customer, unless the product received was damaged or defective. Ensuring our customers' happiness is our top priority, and we strive to make the return process as easy and seamless as possible.