What is your return policy?

Our return policy at Eastessence.com is hassle-free and customer-oriented. We allow returns within 30 days of purchase, provided that the items are unused, unwashed, and in their original condition with all tags attached. Return requests should be initiated through our website's Return Center, where a prepaid shipping label can be generated for convenience. Please note that personalized or custom-made items cannot be returned unless there is a manufacturing defect. Once the returned items are received and inspected, refunds will be issued to the original form of payment within 10 business days. However, please be aware that shipping fees and international customs duties are non-refundable. For further details and any specific inquiries, we encourage customers to review our comprehensive return policy on our website.