To request a refund from Eastessence.com, customers typically need to follow the return policy outlined on the website. Eastessence usually allows returns within a specified period after the purchase, provided that the items are in their original condition and packaging. It is important to review the return instructions available on the current web page to ensure compliance with the requirements. Generally, customers may be required to fill out a return form, which can often be found on the website, and then return the items to the designated address. Additionally, customers may need to provide proof of purchase, such as an order number or receipt. For detailed instructions and guidance specific to the situation, it is advisable to look for the return and refund information on the Eastessence.com website.