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Eastern Bank Customer FAQ

Top Answers & How-to Guides

What is Eastern Bank's Phone Number?

The question we are asked most often is about how to talk to Eastern Bank customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What type of accounts does Eastern Bank offer?

Eastern Bank presents a range of account options, including personal checking and savings accounts, money market accounts, and...

How does Eastern Bank ensure the security of my account?

Eastern Bank employs multiple security strategies to protect customer accounts, such as advanced encryption, multi-factor...
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Account Information

What type of accounts does Eastern Bank offer?

Eastern Bank presents a range of account options, including personal checking and savings accounts, money market accounts, and...
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What is the interest rate on Eastern Bank savings accounts?

Eastern Bank's savings accounts have varying interest rates depending on the account type, balance, and market conditions....
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How can I open an account with Eastern Bank?

To open an account with Eastern Bank, individuals can choose from various account types and begin the process online by filling...
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Are there any minimum balance requirements for accounts?

Eastern Bank's minimum balance requirements differ by account type. Some checking accounts may have minimums to avoid fees,...
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Fees and Charges

What is Eastern Bank's policy on overdrafts?

Eastern Bank's overdraft policy aims to assist customers in managing their accounts effectively, often through overdraft...
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Are there ATM fees for Eastern Bank customers?

Eastern Bank generally does not impose ATM fees for its own machines. However, charges may apply when using ATMs outside its...
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Online and Mobile Banking

Does Eastern Bank offer online banking services?

Eastern Bank provides online banking services that enable customers to access and manage their accounts anytime and anywhere....
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Is there a mobile app for managing my Eastern Bank accounts?

Eastern Bank provides a mobile app that enables account management through smartphones or tablets. This app allows users to...
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Security and Fraud

How does Eastern Bank ensure the security of my account?

Eastern Bank employs multiple security strategies to protect customer accounts, such as advanced encryption, multi-factor...
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What should I do if I lose my Eastern Bank debit card?

If an Eastern Bank debit card is lost, it is essential to monitor the account for unauthorized transactions and report the loss...
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Customer Service

Can I set up direct deposit with Eastern Bank?

Yes, customers can indeed set up direct deposit with Eastern Bank, allowing automatic transfers of funds into their accounts....
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How does Eastern Bank handle customer complaints or issues?

Eastern Bank is dedicated to addressing customer complaints efficiently, encouraging customers to use various communication...
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Loans and Financial Services

Does Eastern Bank provide financial advice or planning services?

Eastern Bank offers a variety of financial services, including access to financial advisors for personalized guidance on topics...
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What are the requirements for a loan from Eastern Bank?

Loan qualifications at Eastern Bank vary by loan type, generally requiring proof of identity, residence, credit history,...
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Does Eastern Bank offer investment services?

Eastern Bank provides investment services to assist customers in managing their portfolios and achieving financial objectives....
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