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What is your return/exchange policy?

Asked 2 years ago
Duradoggie.com has a return and exchange policy designed to ensure customer satisfaction with their products. Generally, if a customer is not completely satisfied with an item purchased, they may be able to return it for a full refund or exchange it for a different product. The typical timeframe for returns is usually within a certain number of days from the date of purchase, and items must be in their original condition with all packaging intact. It is important for customers to keep any receipts or order confirmations as proof of purchase when initiating a return or exchange. Certain items may be subject to specific conditions or exclusions, such as final sale items or those that have been personalized. Customers are advised to take note of any such stipulations before making a purchase. For the most accurate and up-to-date details regarding the return and exchange policy, including any potential fees for shipping returns, it is recommended to check the relevant section on the current Duradoggie.com website. This way, customers can familiarize themselves with all pertinent information before finalizing their orders.
Answered Oct 4th 2025

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