What is your return/exchange policy?

At Duradoggie.com, customer satisfaction is our top priority. We understand that sometimes returns or exchanges are necessary. Therefore, we offer a hassle-free return/exchange policy to ensure your complete satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when received. Simply contact our customer support team, and they will guide you through the process. Please note that return shipping charges may apply. Rest assured, we strive to make the return/exchange process as smooth and convenient as possible for our valued customers.