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What do I do if I received the wrong item?

Asked 5 months ago
If one has received the wrong item from Dress Barn, the first step is to double-check the order confirmation to ensure there was no error in the initial order. Next, it is advisable to keep all packaging, tags, and receipts intact, as these may be required for any return or exchange process. Generally, Dress Barn offers a return or exchange policy that allows customers to return items that were sent in error. One should look for the return instructions on the current web page, as these typically outline the process for returning incorrect items. Dress Barn usually provides options for refunds or exchanges, depending on the circumstances. It is important to act promptly, as there may be a time limit on returns. If more specific guidance is needed, checking the website's customer service section for additional details is a good approach.
Answered Jul 15th 2025

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