Discord App Customer FAQ

Our experienced team at Discord can help you with membership questions. You can reach out to the Discord support team by submitting a request. You should provide as much detail as possible so they can assist you. The team is trained to answer a wide array of inquiries, including membership questions so you'll get the information and assistance you need. Make sure to check out the Help Center as well, as there might be articles related to your query.

This might occur due to a few reasons. Firstly, if you're modding a server, check if there are other mods who may be unmuting users. Secondly, the app might have a glitch. Ensure that users have the most current version of the Discord App. If the problem persists, they might need to re-install the app. Finally, check if a bot with administrative privileges is unmuting users—adjust its permissions as necessary.

If you've lost your Discord account after losing the related email, unfortunately, you might face some difficulties. Discord requires email verification for account recovery and does not restore accounts without this verification. In case you can't access your email, try to recover the email account first via your email service provider. If successful, you can reset your Discord password by clicking on `Forgot Password` at the Discord login page. The reset link will be sent to the recovered email. Remember that keeping your account information safe and secure is essential. We advise to have an active email and password just for your Discord use.

We're sorry to hear that you're having this issue. If you believe your Discord account has been hacked, immediately change your password. This will log out every device logged in into your account. It's also highly advised that you enable Two-Factor Authentication (2FA) for an extra layer of security. Contact Discord support as soon as possible and include any relevant details to report the hack. If you've lost access to your account and can't change the password, the support team can help you recover the account. Always remember: never share your Discord login credentials with anyone to prevent unauthorized access.

No, you don't call customer service to restore a stolen or hacked Discord account. Instead, you should immediately send an email to Discord's support team at abuse@discordapp.com from the email address that your account is registered under. Provide as many details as you can about your account and its unauthorized access. Discord is likely to help you recover your account given enough proof of ownership. Remember to enable 2FA (Two-Factor Authentication) after you recover your account to ensure more significant safety.