What if my item arrives damaged or defective?

If your item from Designpublic.com arrives damaged or defective, we have got you covered. We understand the frustration and inconvenience this may cause, and we strive to make the return process as seamless as possible. To start the resolution process, simply contact our customer service within 48 hours of receiving the product. Our dedicated team will guide you through the necessary steps, which may involve exchanging the damaged item for a new one or offering a refund. In some cases, we may require photographic evidence of the damage or defect for our records. Rest assured that we take these situations seriously and will work diligently to ensure that you receive a satisfactory resolution. Your satisfaction is our utmost priority.