What if the item I received is damaged?
Asked a year ago
If you receive a damaged item from Delightfultoys.com, we apologize for any inconvenience caused and aim to resolve this issue promptly. Please follow these steps to ensure a smooth resolution. Firstly, contact our customer service team within 48 hours of product delivery to report the damage. Provide them with your order number and a detailed description or photos of the damaged item. Our team will review your case and offer appropriate solutions. Depending on the product availability, we may arrange for a replacement or issue a refund. We kindly ask you to retain the damaged item and its packaging until the issue is resolved. Delightful Toys values customer satisfaction and will work diligently to resolve any damaged product concerns.
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