What should I do if I receive a damaged product?

If a customer receives a damaged product from Decoruniverse.com, it is important to act promptly to resolve the issue. First, the customer should carefully inspect the item to assess the extent of the damage. It is advisable to take photographs of the damaged product along with its packaging, as this documentation may be helpful during the return or exchange process. Next, the customer should refer to the return policy outlined on the website, as Decoruniverse.com typically provides guidelines for handling damaged items. This information can help the customer understand their rights and options regarding exchanges, returns, or refunds. Many retailers have specific timelines within which the customer must report the damage, so it is essential to act quickly. Once the customer has familiarized themselves with the policy, they should follow the instructions for initiating a return or exchange. This often includes filling out a return form, which may be accessible through the website, or providing the necessary details via email or phone. While specific contact methods can vary, the current web page of Decoruniverse.com should provide relevant information for reaching customer service. Finally, the customer should ensure that they have the original packaging available, as it may be required for the return shipment. Following these steps can help streamline the process of resolving the issue with the damaged product and ensure that the customer is satisfied with their shopping experience.