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Can I return/exchange an item bought online in-store?

Asked 2 years ago
Yes, items purchased online from Cyclegear.com can typically be returned or exchanged at a physical Cycle Gear store. However, specific return policies, including time frames and conditions for returns or exchanges, may apply. It is advisable for customers to ensure that the item is in its original condition and packaging, as this can affect the eligibility for a return or exchange. To facilitate the return or exchange process, customers may need to bring along proof of purchase, such as an order confirmation or receipt. Additionally, some items may have different return guidelines, so it is a good idea to check the current return policy on Cyclegear.com. This can provide more detailed information regarding any exceptions or important details related to returns or exchanges. Overall, visiting the local store with the item in question should make the process straightforward.
Answered Sep 6th 2025

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